‘Baggage reclaim was pandemonium’: passengers hit by airport IT chaos recount their ordeals

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Guardian Business

‘Baggage reclaim was pandemonium’: passengers hit by airport IT chaos recount their ordeals

From hours stuck on planes awaiting takeoff, to sleeping the night on the floor at Heathrow. Here are some travellers’ experiences More than 2,000 flights have been cancelled after an air traffic control system failure that has thrown airports across the UK into chaos. Nats, the air traffic control provider, fixed the problem within hours on Tuesday, but hundreds of thousands of passengers were hit by further delays …