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European Insurers Rethink BPO for AI Era
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NEWSDECK ANALYSIS
The insurance industry has been undergoing significant changes in recent years, driven by evolving customer expectations, regulatory requirements, and technological advancements. As insurers adapt to these shifts, they are reassessing their business process outsourcing (BPO) strategies to ensure they can effectively leverage artificial intelligence (AI) and other digital technologies. This reevaluation is particularly important for life and retirement insurers, which require robust and resilient operations to manage complex policies and provide stable services to customers.
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European Insurers Rethink BPO for AI Era
Life and retirement insurers seek resilient, AI-ready operations as compliance, service stability and modernization needs grow, ISG Provider Lens® report says
30 Jun, 08:00
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