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'I feel like I dug my own grave': The workers caught in the AI transition
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NEWSDECK ANALYSIS
The Philippines' outsourcing industry has grown significantly in recent years, with many international companies setting up operations in the country to take advantage of its large pool of skilled and relatively low-cost workers. The industry has been a major driver of economic growth and employment in the Philippines, but the increasing use of artificial intelligence (AI) is now posing a threat to the jobs of many workers in the sector. As AI technology advances, it is likely to have a profound impact on the nature of work in the outsourcing industry, potentially displacing some workers while creating new opportunities for others.
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BBC Technology
'I feel like I dug my own grave': The workers caught in the AI transition
AI is reshaping the Philippines' outsourcing industry, raising questions over the future of the industry.
4 Aug, 22:10
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