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Lloyds Bank should publish the human cost of its AI savings | Letters
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Guardian Business
Lloyds Bank should publish the human cost of its AI savings | Letters
Banks should factor in the time spent by humans checking invented facts, writes Dr Gleb Tsipursky
Your report (Lloyds Bank to cut £2bn in costs as part of AI-powered strategy, 30 July) raises a question that financial targets alone cannot answer: who absorbs the work when automation fails?
Banks often count the minutes saved by the employee who uses an AI tool. They should also count the time colleagues spend checkin…
6 Aug, 16:45
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