Revolut chatbot goes rogue by charging users to cancel subscription

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City AM

Revolut chatbot goes rogue by charging users to cancel subscription

Revolut’s chatbot has gone rogue by charging customers who wanted to cancel their premium subscription because a key membership perk was reduced, City AM understands. The digital bank’s automated assistant Rita – which stands for ‘Revolut’s Intelligence Troubleshooting Assistant’ – has ordered customers to pay a break fee when they requested to cancel their subscription. A [...]