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Sephora introduces major change to present a ‘calmer shopping environment’
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NEWSDECK ANALYSIS
Sephora's introduction of Quiet Hours is part of a growing trend among retailers to create more inclusive and accessible shopping environments for customers with neurodiverse conditions. Many individuals with autism, sensory processing disorders, and other conditions can find traditional retail settings overwhelming due to loud noises and crowded spaces. By implementing Quiet Hours, Sephora aims to provide a more comfortable and welcoming experience for these customers.
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Sephora introduces major change to present a ‘calmer shopping environment’
Most neurodivergent shoppers say Quiet Hours significantly improved their Sephora experience, the company says
26 Jun, 14:36
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