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Sky call centre worker sacked after repeatedly hanging up on customers

Sources
1
Coverage
Limited spectrum
Sentiment
-0.60
◀ Left 100%Centre 0%Right 0% ▶
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NEWSDECK ANALYSIS
Call centre workers like Lorraine Hunter are often under pressure to manage high volumes of customer inquiries, which can be stressful and emotionally demanding. The use of performance metrics, such as call handling time and resolution rates, can also contribute to the stress experienced by call centre staff. Effective customer service training and support systems are considered crucial in helping call centre workers manage difficult interactions with customers.
This story is currently only covered by one source from a single part of the political spectrum. NewsDeck will update this page automatically if other outlets pick up the story.
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The Independent
Critical
Sky call centre worker sacked after repeatedly hanging up on customers
Lorraine Hunter rudely ended conversations when she got fed up
1 Jul, 11:00
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