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Sky complaints call handler who regularly hung up on unhappy customers sacked after 30 years
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NEWSDECK ANALYSIS
The handling of customer complaints is a critical aspect of a company's customer service, with many firms investing heavily in training staff to resolve issues efficiently and effectively. In the telecommunications industry, where Sky operates, providing good customer service is particularly important due to the often-essential nature of the services provided. Companies like Sky typically have protocols in place for managing customer complaints, including procedures for escalating issues and ensuring that customers receive a satisfactory resolution.
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Mirror News
Sky complaints call handler who regularly hung up on unhappy customers sacked after 30 years
Experienced complains handler Lorraine Hunter was found to have been deliberately ending calls to Sky's 'high-profile and high-value' customers and blamed 'technical issues'
3 Jul, 14:14
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