Stop relying on AI chatbots for customer care, UK banks and energy firms told

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The Guardian

Stop relying on AI chatbots for customer care, UK banks and energy firms told

Citizens Advice says providers of essential services such as energy, banking, phone and internet should guarantee the ‘right to talk to a human’ Stop relying on AI chatbots for customer care and guarantee the “right to talk to a human”, Citizens Advice has urged essential service providers, as research found they wasted time, caused stress and delayed problem solving for more than half of users. The spread of the AI-…