Taxpayers Using Helpline Wait Seven Times Longer Than Benefit Claimants

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Guido Fawkes

Taxpayers Using Helpline Wait Seven Times Longer Than Benefit Claimants

Taxpayers trying to ring HMRC are kept on hold seven times longer than Universal Credit claimants calling the DWP. Modern Britain is upside down… These are the 2025/26 figures, revealed in Parliament by the DWP: Universal Credit helpline: 1 minute and 48 seconds. Down from 2 minutes 43 seconds the year before… HMRC helpline: 12…