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Virgin Media fined after hanging up on customers trying to cancel contracts
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NEWSDECK ANALYSIS
The regulator's finding that millions of phone calls were "likely mishandled" suggests a significant failure in Virgin Media's customer service processes. This issue may have affected a large number of customers who were attempting to exercise their right to cancel their contracts, potentially leading to frustration and inconvenience. The fine imposed on Virgin Media reflects the seriousness with which regulators view such breaches of customer service standards.
This story is currently only covered by one source from a single part of the political spectrum. NewsDeck will update this page automatically if other outlets pick up the story.
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BBC Business
Virgin Media fined after hanging up on customers trying to cancel contracts
Millions of phone calls from customers were "likely mishandled" over nearly a three-year period, the regulator says.
8 Jul, 11:24
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